Cassava Republic Press respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit cassavarepublic.biz, purchase our books, create an account, subscribe to our communications or otherwise interact with us.
1. Information We Collect
Depending on how you use our website, we may collect the following categories of information:
Personal and Contact Information
This may include your:
Name
Email address
Telephone number
Billing address
Delivery address
Account details
Order and Transaction Information
When you place an order, we may collect information relating to your purchase, including:
Books and products ordered
Order number
Delivery details
Payment status
Transaction information
Payment card information is generally handled securely by the payment provider used to process your transaction.
Communications
If you contact us, we may keep information contained in your enquiry or correspondence so that we can respond to you and provide customer support.
Technical and Usage Information
When you use our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Pages viewed
Website activity
Referral information
Cookie and similar technology information
2. How We Collect Your Information
We may collect personal information:
Directly from you when you place an order, create an account, subscribe to a newsletter, complete a form or contact us.
Automatically when you browse or interact with our website through cookies and similar technologies.
From service providers involved in processing payments, delivering orders, operating our website or providing other services to us.
3. How We Use Your Information
We may use personal information to:
Process and fulfil orders.
Arrange delivery of purchases.
Communicate with you about orders, returns, refunds and customer service enquiries.
Create and manage customer accounts.
Provide ebooks or other digital purchases.
Prevent fraud and protect the security of our website.
Improve our website, products and customer experience.
Analyse website performance and visitor activity.
Send newsletters, publication news, offers and other marketing communications where permitted.
Comply with legal, regulatory, tax and accounting obligations.
Establish, exercise or defend legal rights.
4. Lawful Basis for Processing
Where applicable data protection law requires us to identify a lawful basis for processing personal information, we may rely on:
Contract: where processing is necessary to provide products or services you have requested, including processing and delivering your order.
Legal obligation: where we need to process information to comply with applicable laws, tax requirements, accounting obligations or other regulatory requirements.
Legitimate interests: where processing is necessary for legitimate business purposes, such as improving our services, protecting our website, preventing fraud and administering our business, provided those interests do not override your rights.
Consent: where you have given us permission to use your information for a particular purpose, including certain marketing communications or cookies where consent is required.
Where we rely on consent, you may withdraw your consent at any time.
5. Payments
Payments made through our website may be processed by third party payment service providers.
These providers may collect and process information necessary to complete your transaction in accordance with their own privacy and security practices.
Cassava Republic Press does not request that customers send full debit or credit card details by email.
6. Sharing Your Information
We do not sell your personal information.
We may share information where necessary with trusted organisations that help us operate our business and provide services to you.
These may include:
Payment processors
Delivery and logistics providers
Website hosting and technical service providers
Email and communications providers
Analytics and website performance providers
Professional advisers such as accountants, auditors and legal advisers
Government, regulatory or law enforcement authorities where required by law
We provide service providers only with information reasonably necessary for them to perform the relevant service.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand how visitors use the website and improve our services.
Some cookies are necessary for the website and online store to function correctly.
Other cookies, including analytics or advertising related technologies, may require your consent depending on applicable law.
You can manage cookies through the options made available on our website where applicable and through your browser settings.
Disabling certain cookies may affect some website functionality.
8. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about:
New books
Forthcoming titles
Events
Author news
Special offers
Cassava Republic Press projects and publishing updates
You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the message.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order or transaction.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and satisfying legal, accounting, tax and regulatory obligations.
Different types of information may be retained for different periods depending on the purpose for which the information is processed and applicable legal requirements.
When personal information is no longer required, we take appropriate steps to delete, anonymise or securely dispose of it.
10. International Data Transfers
Cassava Republic Press operates and serves customers internationally.
As a result, personal information may in some circumstances be processed or accessed in countries other than the country in which you live.
Where applicable data protection law requires safeguards for international transfers of personal information, we take appropriate steps to ensure that the information receives an appropriate level of protection.
11. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website uses encrypted connections where appropriate for the transmission of information.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on where you live and the applicable data protection law, you may have rights relating to your personal information.
These may include the right to:
Be informed about how your information is used.
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in appropriate circumstances.
Request restriction of certain processing.
Object to certain processing.
Request portability of your information where applicable.
Withdraw consent where processing is based on consent.
Object to direct marketing.
Raise a complaint with an appropriate data protection authority.
Certain rights may be subject to legal limitations or exceptions.
To exercise a privacy right, please contact us at info@cassavarepublic.biz.
We may need to verify your identity before completing certain requests.
13. Children’s Privacy
Our online store and general website services are not designed to knowingly collect personal information directly from young children without appropriate authorisation.
If you believe that a child has provided personal information to us in circumstances where appropriate consent or authorisation was required, please contact us at info@cassavarepublic.biz so that we can review the matter.
14. Third Party Websites
Our website may contain links to websites operated by third parties.
Cassava Republic Press is not responsible for the privacy practices of external websites.
We encourage you to review the privacy notice of any third party website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
When we make changes, the updated version will be published on this page and the “Last updated” date will be revised.
16. Contact Us
If you have questions about this Privacy Policy, how we use your personal information or wish to exercise a privacy right, please contact:
Cassava Republic Press
Email: info@cassavarepublic.biz
You can also find our current office and departmental contact information on our Contact Us page.
17. Complaints
If you have concerns about how your personal information has been handled, please contact us first so that we can investigate your concern.
You may also have the right to complain to the data protection authority responsible for your jurisdiction, including the Nigeria Data Protection Commission or the UK Information Commissioner’s Office, where applicable.